MagnetsOnTheCheap Reviews 2020

I had placed two orders with MagnetsOnTheCheap on 8/18 — the expected delivery times were very long unless you opted for some very over-priced shipping, but the prices were cheap if you were willing to wait, and they had a 2-for-1 promotional price that was just too good to pass up. I planned to wait until I received those signs before deciding whether or not to place another order, but it turned out that I had a need for another pair of magnetic signs so I thought I’d take a chance. Even without the promotion, there price was still really good for 45mil magnets, so I took the time to lay out exactly what I needed and placed the order on 8/23.

That is I TRIED to place the order. Their website rejected the order saying that PayPal had refused payment. But I received the acknowledgement from PayPal showing that they HAD paid MagnetsOnTheCheap for my order.

I immediately forwarded a copy of the PayPal receipt to them on 8/24, asking them to fix the mistake and process my order. No response at all on 8/24 or 8/25.

On the afternoon of 8/25 when it was obvious that MagnetsOnTheCheap was not going to respond to my email, I called and spoke with a nice young man who could not find any record of anything other than my two orders from 8/18. He took down the PayPal transaction number which the company could easily use to confirm that they had received the payment and to match that payment up with my account. He said he would talk with his supervisor and would call me back within an hour. No one ever called back.

But a while later I did get an email from an “Adriana” at MagnetsOnTheCheap – completely ignoring everything we had discussed and telling me that my two orders from 8/18 were being processed and would be here in about 10 more days.

So I called them again, waited on hold forever again, and eventually talked so a nice young lady who assured me that the only thing they could find in the computer were my two orders from 8/18. I had to go through the whole explanation AGAIN. The young lady put me on hold twice while she searched her computer but never could find anything. The story then became that only the “Billing Department” would have access to any of the payment records and they were already gone for the day. I asked why this so-called “Billing Department” didn’t recognize that there was a problem on 8/23 when they had a PayPal payment with no matching order; or on 8/24 when they got an email from the customer (me) showing proof that PayPal had paid them for my order; or why this “Billing Department” didn’t look into the problem after my earlier call that afternoon. The answer to each of those questions was only that “The Billing Department” has to take car of that and they aren’t here now.

So now I am AGAIN promised that someone will call me back – Tomorrow – when this mythical “Billing Department” comes to work. So far, everyone I have talked to at MagnetsOnTheCheap have been very nice, very polite, and totally useless. Likewise, so far, MagnetsOnTheCheap has payment for three of my orders, and says they are working on two of those orders, but I have spent over an hour on the phone (most of that time on hold) without getting any answers and have to wait to see if there products are better than their customer service (at least I am confident that their products CAN’T be any worse than their service)

I have purchased 8 and we are so pleased. Awesome quality and fast work. I will be recommending you all.