Our experience with OneTravel was horrendous, and we will NEVER use them again. The transaction was a time-consuming, humiliating fiasco. We now know we were manipulated. We now know we were lied to. We now know we were scammed. We have waited until our travel was completed to leave the following scathing review because we did not want our long-awaited trip — which involved being with close family we’d not seen in a long time — to be further sabotaged by OneTravel. We are not “ventilating” but are taking the time to report the facts of our experience in order to inform other travellers to avoid this company. Buyer beware!

My wife and I purchased our tickets from OneTravel more than six months in advance for our recent trip in Europe. Having some important, unanswered questions about the airlines’ widely-varying luggage allowances, we called OneTravel’s 1-800 number so an agent could answer our specific luggage questions. Big mistake! That’s when our booking nightmare began. As far as OneTravel’s guarantee to match the best available price, the agent — who spoke very poor English and at times appeared to be reading from a well-rehearsed, prepared script — quoted OneTravel’s best price at MORE THAN THREE TIMES what we told him we’d just found online. When I was about to hang up in disgust, the agent’s haggling and pricing changes began in earnest. His original “OneTravel best price” was eventually lowered FOUR times during the call, with the final price being approximately $40(US) per ticket above the online price we had found. The agent insisted that the ticket price had actually changed during our conversation and that these were the last two tickets for the flight we needed more than six months away. An hour and a half into the call, I finally capitulated and bought the tickets only to soon discover that the airline’s inclusive website price had, in fact, not changed at all. (And six months later — with many, many empty seats on the actual flight itself — we could see these were most definitely NOT the last two seats on the plane.) My wife and I actually felt at the time we were being scammed but were finally willing to pay the $40 per ticket difference to have the closure of a confirmed booking. Then we received the follow-up email from OneTravel with our “Billing Details”, and the $40-per-ticket price difference we’d finally agreed to was only the beginning of the extra charges the agent had added on. Something called “Traveler Assist Classic” — a totally useless add-on which we neither authorized nor wanted — was included. We were outraged to also learn that more than $120 in “Agency Fees” were also added on to the final price. We paid OneTravel more than $225(US) for our tickets — a whopping 60% extra — than we would have paid booking directly with the airline. But that egregious, dishonest gouging was only the beginning of the fiasco. When we got our tickets emailed to us, we quickly discovered that the passport information had been incorrectly entered by the agent, a mistake which would invalidate the ticket. After finally reaching the agent again to report the error, he had the audacity to blame me for his error because I had continued to question him about the price and that had distracted him. Later we also learned that in the “Traveler Information” section of our E-Ticket that he had listed my wife as “male” and me as “female”. At that point, we did not want to contact OneTravel ever again and decided to contact the airline directly to correct that egregious mistake. We finally also learned that only one of our two flights had the luggage allowance we requested and required, and we had to eventually purchase the additional baggage adding to our final price. Getting the correct booking for our luggage needs was the reason we called OneTravel in the first place.

There was absolutely nothing about this transaction that was acceptable to us. It was one lie after another and one mistake after another that came with a very, very high price tag. We allowed ourselves to be scammed by this dishonest and unsavory company. But never again! We repeat: BUYER BEWARE!!

OneTravel is HORRIBLE! I booked a one way flight and they sent me a round trip itinerary. I called them to fix the mistake. Instead I wasted my lunch break on hold for 30 minutes and only 5 with “Amber.” She spoke in a heavy Hindi accent. I explained the problem to her. But as soon as I told her wanted the round trip fixed back to that one-way she began interrupting me by repeating this phrase: “No! No! We cun’t mam. No airline in the wold would charge haf a round trip.” In between the interruptions, I explained that I wasn’t trying to pay for half the round trip cost. I had a screenshot of the booking, and all I wanted to do was cancel the round trip and get the one way that I had thought I purchased. She became really defensive and told me that it was a nonrefundable booking. You’ve got to be kidding me! You make a mistake and I’m left to foot the bill. Before I could even react, she says “Thank you fuh yuhr time mam. Is the anything else I can help with.” Feeling jipped, I switched to Hindi thinking she didn’t understand me and told her she can’t help me with anything else because “else” implies that the we settled the first problem. She responded by essentially translating everything she said in English to Hindi and added the equivalent of “It was nice to meet you. I felt good meeting you. I bid you goodbye.” She hung up.

I tried calling 2 more times and was put on hold then dropped before speaking to “Katy”. She agreed to the refund, but was just as defensive. It’s been 12 days and I’ve seen no refund in my account. My flight is next week. I guess 4th times the charm?! I’m calling to cancel, and if they don’t I’m roping my credit card company deal into this as a scam. Don’t waste 2 lunch breaks, $400 and regret on having these types of people be the reason why my kind is stereotyped as having horrible customer service skills. Just use Travelocity.

Like every review I have read, my experience was unsavory. I was booking travel to assist my sister following an amputation surgery. When I hung up the phone, I was pleased. My first impression was that my agent was helpful, the rate I received seemed fare for the requests I made… Until I looked at my email and bank account the following morning. It was then that I realized that I was charged twice and I had two separate reservation numbers. Thinking it was nothing more than an honest mistake, I called One Travel on my drive to work and spoke with Mickey who also seemed to resolve my issue and concern, cancelling the duplicate reservation and processing for a refund. I was pleased enough with this interaction that I inquired about the availability of an earlier flight on the date of my departure. Mickey located one and offered it for an additional $45 which I initially declined saying it was not worth $45 to me to leave a few hours earlier. He lowered the offer to $25 and I figured, why not and accepted. I received my duplicated reservation cancellation confirmation via email and my updated reservation confirmation and figured that I was good to go. I had received these items while driving and had not looked closely at them until later. The following morning, looking more closely at the documents I’d received, I realized that my name was spelled incorrectly on the reservation although it was spelled correctly EVERYWHERE else. Being at work, I sent this information through the on-line customer service contact form. I received an email response telling me that to resolve the issue, the ticket would have to be cancelled and reissued at an $81 charge to me and that I had to confirm it within 2 hours of receipt of the email. I replied demanding to speak to a rep and decided to call them on my own. I spoke with Arika who put me on hold upon hearing my concerns. When she returned, she was defensive and had begun pointing fingers, placing blame on me that it was somehow my fault to have the issue. I immediately told her she was too jumpy and I did not appreciate it. She put me on hold again and we were disconnected. She did call me back, however, and told me that she spoke to 2 different people at American and that there would be no problem with my name being misspelled on my ticket, and that I may just be subject to additional screening through TSA. As you can see from the screenshots of the attached e-mails, that seems to contradict the actual facts.

This morning, I checked my bank account again. (I do this out of normal habit at least once per day) I noticed a THIRD charge. Attempts to reach One Travel have not been successful so I have initiated charge disputes with my bank while I continue to waste my time chasing these idiots and filing out paperwork to get my own money back. This is the first and last time that I ever look outside of Travelocity or the airline directly for airfare and travel arrangements.