ordered a gps device on 6/27/21 and of today 7/10/21 have not received my shipment.no real answer on site .they keep on saying tomorrow.

Like other people my buying experience was not good. Spent extra to get the factory battery as pictured on their website. What I got was a no name knockoff that was not even the same size. The off brand used the same number system as the major brand so they can say they sent me the correct battery. I could have saved myself time and money just going to the local farm store. I sent it back hoping for at least a partial refund (refund minus restocking fee). I called and waited the hour to get a representative and told them. It appeared to be a overseas call center with no interest whatsoever.
STAY AWAY FROM THIS PLACE

My experience with purchasing a Simmons mattress from this company has been deplorable. A formal credit card dispute has been filed regarding this order. This is the worst customer service experience I have ever encountered in over 50 years of working in Sales and Customer Service. Each person that I spoke with has had NO FOLLOW THROUGH, NO EMPATHY, NO APOLOGIES, NO ANSWERS, NO NOTHING !
Not only did I not receive the product, every time I called your customer service area and actually spoke with a LIVE PERSON, no one took any initiative to follow up and personally contact me back to explain what the status was and when I could expect delivery.
No matter how I begged or pleaded with the people on the phone to let me know when the item would be delivered, NO ONE followed up. NO ONE.
Even as of today, after 6 weeks of waiting for answers, let alone a delivery, your company’s lack of coordination and communication was still in shambles. This morning, I get a phone call from two entities working in your delivery area that the mattress would be delivered, after I had repeated canceled the order, on the phone, by email and again by phone three more times. As of right now, I still don’t have any confirmation that my order was canceled and my credit card amount refunded.

HORRIBLE !! COMPLETELY HORRIBLE !! I will never do business with your organization again.

I ordered $3000 worth of equipment under the direction of the salesman. I wanted 3D Structure Scan and requested that the transducer was compatible. The salesman assured me that the bundled project was compatible and it was not. Made multiple calls to the company expressing the concerns of my purchase and they would do nothing to correct the situation. Other than the fact that I could return the entire bundle (that I had already completely installed on my boat) and they would give me my money back. I paid to have these items installed on my boat only to find out that they did not work together. I am out a ton of money because of them and all they could say was “we will send you the right part at full price”; totally dismissing their errors!! I LIKE Lowrance and spoke with their Corporate office, they said the information that I was given by the salesperson was incorrect and I should have never been sold those items when looking for 3d structure scan in a bundle. When I called another distributor of this product, they also agreed with what Lowrance said; they were willing to give me a discount to earn my business for future purchases, when this company offered nothing.