Light In The Box Reviews
Independently owned. Opinions are ours. Reviews are from legit customers. We may earn money from affiliate links to support and feed our families.
Is Light In The Box a Legit and Safe Site?
LightinTheBox.com is a legit and safe site, which was founded in 2007 out of China, and has a current Light In The Box review rating of 6.6 out of 10 from us.
Keep in mind, Light In The Box has an F rating of 1.41 out of 5 from the BBB.org website, because of complaints from customer service, sizes on some clothes seem to run smaller, and some shipments were delayed.
Pros about LightInTheBox Reviews
LightInTheBox.com has a good selection of items from apparel to accessories, and home and garden, to electronics.
Also, found Light In The box offers new pre-sale clothing that allows you to order with special discount.
LightInTheBox strives to provide customers with several different shipping options for the consumer.
Some products do qualify for free shipping.
They also have sales known as flash sales offering low prices on items for a limited time only.
Another plus found with LightInTheBox website when shopping is, they specialize in providing custom-fit dresses, and wedding dresses that are affordable compared to others.
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- 30 Day Money-Back Guarantee
- Custom-fit Dress
- Rewards Program
- Pre-Sale Items
- Track All Orders
Cons about LightInTheBox Reviews
A knock against Lightinthebox.com is that their Super Saver Shipping can take up to 10-20 days to arrive.
The company does provide a shipping guide displaying processing and shipping times.
Although there can be a long time to wait for an item to arrive, which was seen in some LightInTheBox reviews.
Another thing that was found, is that you almost always have to order a size up, as their sizes run small.
Most common complaints with Light In Box reviews were about:
- Shipping Times Can Be Delayed
- Sizes on Some Clothing Runs Small (from China)
- Lengthy Refund Process
Keep in mind too, LightInTheBox has an F rating on BBB with 23 complaints in the last 3 years, but remember this site sells millions of products each year and they are usually coming from China.
FAQs about LightInTheBox
How’s the Ordering Checkout Process?
There are 3 steps after choosing your products on LightinTheBox.com.
First, you must register/sign up for an account at LightinTheBox:
Second, after signing in, you’ll then enter your shipping address and select delivery method:
Third, you’ll want to select your payment option as shown below and that’s it.
What are the Payment Options?
LightinTheBox currently offers the following payment options:
- PayPal
- Credit/Debit Card
What’s the Shipping Delivery Time?
The average delivery time for shipping via LightinTheBox.com is:
- 10-20 Days – Global Postal Service
- 5-8 Days – Global Expedited Postal
- 4-7 Days – Priority Lane
- 3-4 Days – DHL, UPS, FEDEx, and TNT
- 3-5 Days – Local couriers
Where’s My Order?
You can track your order once it’s shipped via your account on LightInTheBox.com.
You first, must sign into your account with your email and password, as shown below.
What’s the Return Policy?
Only items that can be returned, refunded, or exchanged are the following items:
- faulty products that are damaged or broken upon arrival.
- incorrect item size or color.
You have the following days to return:
- 1 year for faucets and lights
- 30 days for any other items then above
What Cannot be Returned or Exchanged?
The following cannot be returned or exchanged with LightInTheBox:
- items that are outside the warranty time-frame.
- washed, worn, used, tag-removed, or misused items.
- items that are in the following category below:
review lightinthebox.com non returnable items
How do I Contact Customer Service?
You can contact LightInTheBox customer first by submitting a ticket online.
Helpful Links about LightinTheBox
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As everyone else stated clothing is way too small and cheaply made.No contact from support and pretty mu7ch have resigned to the fact that I’ve been scamed on a Microsoft Shopping site on my MSN start page. Makes me wonder if anything is safe on that page.This is typical China quality and a chinese scam.
Light in The Box is the most horrible company I have ever ordered from What a scam about quick shipping. I paid extra for it and did not get it!! I needed something quickly for an event It did not come on time! When I questioned it I was told that the expedited shipping was after the normal getting the item out of stock time!!!! So I wanted to return the item since I had no need for it now. They wanted $40 to ship it back!!!!!! Not even worth $40. Cheaply made and not at all like the picture and description. Needless to say I kept the item and donated to a needy cause. Will never order from the SCAM of a company again!!!!!!!!!
I recently ordered a 2XL t-shirt. I received the shirt about 10 days later and while it’s marked 2XL the actual size is much smaller most likely just large. There is no return shipper or info on how to return. On the website there is a link to “contact us” but on that page there is no way to actually make contact by any means” but there are several pages that list the restrictions on returns.
I created an account but there is no record of my purchase.
This is not a reputable company and should absolutely be avoided. Do not deal with Lightinthebox!
***WARNING***DO NOT use Light in the box! They are scammers!
I ordered my mother 3 dresses in a size XL, when we received the dresses they were too small so i followed the instructions, went the post office to process the return- it was such a lengthy process..had to fill out multiple forms, pay an additional $43.00 to have them exchanged for a size 2x, and when they finally returned the dresses after having to wait months, they only switched out the tags to reflect a size 2x, but they were the same exact dresses in the same sizes!
There is no 100% Money Back Guarantee. They try to negotiate everything! They offered me a 10-20% refund and said I could keep the product…But the dresses don’t fit. I purchased 5 dresses, and none of them fit correctly. I used their size chart which offered “USA size comparisons. And the only way you can return the product is to ship it back to China, even though my shipment label had a California return address. I had to negotiate a full refund and pay for return shipping to China. It cost me $61.15 to ship the order back. It costs you money for the “privilege” of doing business with them. I have heard, all Chinese-based companies work like this, no matter what they say on their website. Buyers beware, check with them about their return policy and return shipping address. And sometimes you never get a reply.
I ordered two shirts for a special party. The photo showed beautiful sparkly shirts. What I got was trashy cheap material with ugly colors screenshoted on. The gold was a mustard color stripe. I am throwing in the trash because I will not give my card number for a refund that I doubt I will get. This is a fraudulent website that sends spam to your phone and email also.DO NOT USE.
This company is a scam. Like an over trusting idiot I ordered products from this company and there’s no way to contact them. It’s been over a month And I still have not received my order.
I was misled and dissatisfied with my purchase. The items were not what they advertised them to be and when I contacted them. I rec’d a reply stating it was in my best interest not to return the items because of the time it would take and that I would be paying the return charges and then they asked me to make another order and they would allow me a discount. They also stated if I returned the items, they would only refund 60% of my money. I personally feel this is an example of very shady business practices. They openly knew of the quality and they condon it. If you purchase from them and have to return something they make 40% profit from their business practices. Just try to think how many times they made 40% from their customers. And then think of how stupid they think you are by asking you to place another order. Will they do it to you again? They will not to me. If you still feel you just have to purchase from them use someone like PAYPAL so you may get your purchase monies back.
VERY DIS SATISFIED CUSTOMER
Print on shirt was misspelled.
Received half of what was ordered…sizes did not match fit chart…looked like children’s wear. Different fabric than stated an substandard quality. Don’t believe any good reviews this was as bad as it gets. This is a scam site that puts up pretty pictures & good prices to draw you in. It’s all bs don’t waste your time or money. The customer service they rave about is non existent. This is a big con
Scammy- I ordered two dresses over $30 each. they looked vaguely like the beautiful picture, but were extremely cheap and ugly. They would obviously fall apart in washer, and are to ugly to wear IRL. They wouldn’t do a return, even though they claim to. They just keep asking for more info, and making lame excuses.
I have ordered lots in the 3 years. The mens cloths and sizes are right but when it comes to womens sizes well that is different. I just got 4 tops ordered all the same size well 2 fit 2 don’t but state all the same size. I have 5 tops now that don’t fit. We have now learnt no more. There is no customer service.
atrocious — totally inadequate compared to phot. Size ridiculously small AND you have to pay return postage back to China!!! Do not use
I received a product in the mail yesterday.
The quality of the product (a women’s sweater) is VERY POOR.
The stitching on the back of the collar (visible) is ragged, uneven, with threads knotted and unfinished.
The fabric bears absolutely no resemblance to the online photo. The knit fabric is thin, not thick.
I attempted to use your customer service page moments ago.
The language at the bottom of the page….”Pissed off Customer” is UNBELIEVEABLY OFFENSIVE.
I will never purchase anything from you again.
Your sense of customer service is no less than appalling.
I have no idea if you have the good sense to refund me. I will need to hear from you directly for that to happen. I will not use your customer service page, NO ONE SHOULD.
Received products are of substandard quality. Pictures on the website inaccurately represent the product. Return shipping is always the customer’s responsibility, and since packages go back to China, expect a $100+ shipping charge even on the smallest package. Don’t get enticed by cheap prices, it is not worth it. Shop with local vendors.
I ordered a dress for my daughter, we measured everything carefully, even added half to one inch to each measurement so that she can wear it for a year maybe. We were both ordering it together so that no mistake is made when the measurements were entered. The dress came in size half of my daughter’s size. I paid so much money to someone that can not read.
After multiple requests for images of the dress and measurements, I was told that they have made a mistake and I can ship the dress back. I sent the dress to China paying $56 for the shipment, for 15 days already the dress was held in customs in China, I am not sure whether anyone will ever bother to release it and issue a refund. It has been 2 months since I ordered the dress, about a month since I sent it back, and there is no indication that I will get my money back. The help ticket has been closed and when I tried to search for help again I received a message that the thicket was closed so my message was not sent. There is no real help desk that you can reach.
I ordered a dress to wear to my granddaughter’s wedding well in advance of the wedding. The dress arrived the day after the wedding! The dress style was great; ok constructions; and a good price. However, because it arrived too late for me to wear, I wanted to return it. This is where the problems arise: The return policy stinks. Check it out. As I didn’t have the original box and documents that came with the dress, I was given lesser options. I was also warned that the payment for return shipping would be approximately 50% of the cost of the dress. I settled on getting a 10% refund for the dress, which I will likely never wear.
I would NEVER recommend Light in the Box to anyone.
They do not deliver items as promised. Charge you shipping fees when they sent you NOTHING! And charge fees to processing when items were cancelled before processing! Trying to keep $300 for items that were cancelled before they were sent. They are SCAM ARTISTS!
I ordered 2 dresses for my daughter’s weeding with “guaranteed shipping” in 4-7 days. When package did not arrive they then tried to say there is a processing time added to the shipping time. When I realized I was dealing with a company in China, I knew the items would not arrive in time for wedding. I told them to cancel the order now they are charging me 50% claiming my items were made to measure. Two of the items were a handbag and shoes! Those were not made-to-order! That was not the case I ordered specific sizes according to their chart. Then they tried to say they can charge 50% because the items were being processed. That was a lie too because they had already told me the items were still being processed. I cancelled the order before they processed they had shipped nothing! Now they are saying they are charging me shipping. They are taking 50% off the entire order and charging me shipping for items that were never sent! They charged me over $440 sent me NOTHING and now they are saying my refund will be $150.
I bought a Maxi dress from them, only for it to arrive soaking wet (I have photographic evidence). When I contacted Light in the box they told me to get it dry cleaned at my expense and that it was not their problem (I have emails) and I would not be given a refund if I returned it because they were not at fault. This was about a year ago, today I received an email saying if I did not log into my “account” which I do not believe I made one, I would be charged $1 for every month absent!!! They have my credit card details and are threatening me?!? I seriously warn anyone buying from this sham of a company!!!
I purchased 4 T’shirts for my grandson who wears a US Medium . I paid $52.04. It took a long time to arrive. They are in China (not aware of that). On arrival the items were so large. I wear a extra large and they were quite lose on me. I like the look of the design so, I asked to exchange them for a small. I was asked to return them at my own cost or get a credit for $7.79.
Please do not buy from this company very dishonest and you have to wait a very very long time for the items. Then you don’t have a good option for returns or refunds.
PPLEASE BUY US CLOTHING AND MERCHANDISE INSTEAD. YOU CAN EASILY EXCHANGE OR RECEIVE A REFUNDHERE IN THE USA. BUYER BEWARE. VERY DISHONEST.
Bad products and terrible customer service. The items take more than two weeks to arrive. The sizes were completely off . I followed the size guide to order but all the items were different sizes. Tried to return it but they were making silly excuses.
A complete rip off. wasted 200$ please don’t order from them
Light in the box is a scam. Still waiting for a refund from beginning of the year. My advice, Do Not Use This Company. Sizes are wrong, quality just ok.
My XXL tshirts were an XXL – for a child, You really need to put North American sizing on the website. Nice material, seem well constructed but WWAAAYYY too small.
They are running a scam. I did not receive on the promised date or on the date they claim. They only have a 7 day window to return. I started the return process within the 7 days ago and they have been delaying with ridiculous demands about unwrapping and photographing the merchandise even though it had never been opened. Merchandise is of low quality. Their images do not properly represent the merchandise. Order from somewhere reputable, Somewhere else that is.
STAY AWAY – STAY AWAY – STAY AWAY – STAY AWAY !!!!!!!!!!!!!!
DON’T BUY ANYTHING FROM THIS COMPANY !!!!!!!!!!!
LIGHTINTHEBOX is completely unreliable. The products they sell are inferior and not at all what is represented on their site.
THEIR RETURN POLICY IS ESSENTIALLY A SCAM. You receive packages from an address in the US, but they only accept returns to an address in China. And you pay for shipping on a return.
THEIR CUSTOMER SERVICE IS OFFENSIVE. Their entire goal is clearly to delay and confuse the customer.
STAY AWAY – STAY AWAY – STAY AWAY – STAY AWAY !!!!!!!!!!!
This site should be prohibited to do business in the USA. It is a TRAP. Send products way, way bigger than the specs. Small is the size of xxx Large. Quality is below poor and when you try to return here is what they tell you
“Based on our experience, the costs for return may be approximately the same or half the price of your parcel. This means that sending the item back to China may not be a viable option for you.”
They suggest to give the products to family.
“Instead of a return, may we suggest that you keep the item, to give it to a friend/family member or resell it at your local second-hand marketplace?”
I hope people read this and stay away from this Chinese scam. Since they copy everything from us they should learn a little how amazon operates.
ordered two lights which were very…
ordered two lights which were very beautiful in their site. What is received is the toy model of what i ordered. I was in a shack when i saw the quality, it was awful. Please do not buy anything. Good reviews are fake. I even had to pay $100 extra to DHL. They did not even care to respond to my previous complain. I keep writing reviews for them so other people will not make the same mistake that i did.
WHY ARE US CITIZENS BUYING ITEMS FROM A COMPANY IN CHINA SOLELY. ARE WE NUTS? CHINA IS ONE OF OUR MAIN ADVERSARIES. WE ARE SENDING US MONEY TO THAT AGGRESSIVE, COUNTRY THAT HAS TAKEN OVER Hong Kong, ATTEMPTING TO DO THE SAME WITH TIAWAN, GATHERS UP MUSLIMS, BRAIN WASHWS THEM IN TO FOLLOWING COMMUNIST DOCTRINE AND FINALLY PAYS NO TAXES TO ANY COUNTRY FOR THEIR “SERVICE”.
DON’T JUST COMPLAIN; CEASE BUYING THER PRODUCTS!
In terms of their business model: you get the privilege paying exorbitant shipping prices if you made a “mistake” in ordering the incorrect number of items as I did. your out of luck; pay the shipping fee back to China. Why wouldn’t they kindly pay the shipping cost in the name of good business? Take a wild guess. First and last time I will do business with them and will make it my business to encourage others, through social media, to do the same. Additionally, when present negotiations, re all corporations/businesses in all countries pay 15% tax on sales, I will recommend this company be first in line. THE ONLY LIGHT IN THE HERE, IS THE ONE THAT IS OUT IN OUR BRAIN .
This company is collecting a Calif. Sales tax illegally. They are located in China with no businesses in America or California.. Returning items is impossible because to mail anything to China is very expensive.
Do not do business with this company.
The sizes of their clothing is not even close to reality.. Clothing is cheaply made and poor quality, which explains why they can sell so cheaply.
Deceptive hidden shipping costs to return items that don’t fit.
My name is Michael Wicks and my order number is 2103091744217671 , and I should have received my order by now. Ordered on March 9 and it said 5-9 days for shipping. It’s the 22nd, and nothing has arrived yet. Bummer. Not very business like.
Purchased 3 men’s shirts on Nov 4, 2020 for $51.33 and received on Nov 17. Items were poorly made and not acceptable. Opened a Return Ticket on Nov 18 and shipped back goods on Nov 20 via USPS to China factory per instructions at my expense for $27.75. Continued on-going follow up for refund. Submitted claims to Paypal and Amex since LightintheBox never responded. Finally On Mar 5, 2021 received email reply from vendor that refund would be issued. On Mar 11 a total of $40.07 was refunded to my Paypal account.
$40.07 – $51.33 – $27.75 = $39.01 loss. Vendor reduced refund for their initial S&H and insurance fee.
What a terrible seller! I will try to post my negative comments everywhere possible.
I ordered 4 T shirts a week ago. I just received and e-mail that stated that “due to high demand” some of the items from my order were out of stock and I would be receiving a refund sometime soon. It was not specified when the refund would be made and it was not specified which items were out of stock. A reliable company should be able and obviously could say the items are out of stock at the time of attempted purchase. This is a scam to hold funds and make interest on these funds until they refund the money. I wonder if I will ever get the refund or any of the items. I would NOT recommend this company. I should have done research before making an impulse internet purchase before researching this company. My bank will likely have to get involved.
There was a 39.38 deduction on my bank account, when i inquired about the purchase, the email received from Alexandru was that the last order i mhad on file was from 07/11/2021. No current order was ever recorded. Getting any kind of response from this business is extremely difficult
Just read all their replys they are “we will try, will look into it, great effort etc” no definitive return responses do not touch them!!!!!!!!!!!
They adjust the date you bought in their system to appear your return time is less than it really is. They make it very difficult to return in their process and claim you have only 7 days to return which is against your consumer rights. Their web site says 30 days. You can not contact them and there is no return address. This is a scam. You get a product but you you cant return it in time if its poor quality wrong or ill fitting. Don’t use them
I ordered an item in January. It was EXACTLY what I ordered,one week delivery and no extra was drafted off my debit card. I was/am pleased with the service and item.
Nothing good about the way this company handles business. Mo, this company is fraudulent. Clothing was 4.5 inches smaller than size chart indicated and they requested that we measure the item before they would even look at the situation. It took nearly 6 weeks of emails to get them to eventually return part of the money spent. Tags in clothing indicate clothing made in the USA when they don’t even have warehouses in the USA. They should be dropped from the Amazon site. No merchandise should be allowed to enter the USA from this company.
What a piss poor company. I looked at their site and saw some nice cycling shirts so I decided to purchase based on their sizing. Well, One of the shirts i got was a turtle and not a cool shirt. The other 2 shirts were smaller than what they state in the measurements and I processed a refund ticket through their system for the 3 items. The next day I received note that the 2 tickets were closed because they would “cause confusion” and they stated it was consolidated into one ticket which was the wrong shirt and a turtle. I had to take pictures of the shirt and tag and send them with more explanation. What a pain. Like I need to prove to them that I got the wrong shirt! Then they came back with the nerve to state they would give me store credit. WHAT? I said no and process a refund immediately and finally they did so. Meanwhile not a word about the other 2 shirts which were supposedly consolidate into this ticket. Continued requests came back asking about mysterious numbers etc I can not make any sense of. No relation to ticket, order number, id number, part number, bar code number. Repeated requests to process the other to shirts have now gone silent. Now I am processing escalation through PayPal which I used to purchase these items. I will see if I get a refund through them now…
Meanwhile, product quality is cheap crap product. Dont bother. Dont expect.
I have been given the run-around for 4 days now looking for a return address for an expensive dress that clearly was the wrong size and I still haven’t got it. Terrible customer service. DO NOT order from this site.
ordered two coats. got neither of them.
I have ordered a makeup case and eyelashes. I want to know where they are. Or send me a message that it’s on its way. I don’t want the makeup brushes that I can’t delete off your website. Your website leaves a lot to be desired. It is so unuser friendly. If you don’t send my order or order update, I will be forced to take further action.
Ultra slow delivery, talk about a slow boat from uh-the far east. Free shipping does not mean free shipping, two hoodies I got for the grandkids, and I upped the size were still small. I will not send back and have to deal with them ever again, write it off!! total mistake never again!!!
Placed order Nov 30, 2020, now Jan 10 and haven’t received or heard anything.
Have sent 2 emails regarding canceling order for refund with no response.
Don’t order from this company- definitely not dependable.
Time is to valuable to go thru the stress of waiting plus trying to get a refund.
I ordered two sweatshirts and two face marks on December 3, 2020. They were supposed to be Christmas presents. When they not been delivered by December 23, I had to go out and rush to buy something to give to my loved ones.. Here it tis January 7 , 2021 and still no products. I can’t even find a phone number to call for help. They have sent me emails telling me that the products are on the way and make it my duty to track the gifts. Even if the gifts arrive at all I will refuse to accept them. I finally called my credit card holder and have asked the bank to dispute the charges reverse the charges. The bank has started the process. I wonder how long before Lightinthe box contacts me.
Do NOT do business with LightInTheBox.
Their products are inferior and cheap. Appear to be substandard quality even to a third-world country.
They do NOT address customer service issues with any real help or substance. It’s all fake.
They do NOT live up to what they claim they will.
Any money spent with LightInTheBox might as well be flushed down the toilet.
I will never do business with them again, and am letting everyone I know about their poor service and evern poorer quality of goods.
purchased clothing for someone for Christmas and the person i gave it to did not like the gift. On trying to return it I was denied. No refunds. I will Never purchase from this website again. The product was substandard and the recipient did not care for the gift.
This online site is a total scam. They shipped me clothing items that had NO MERCHANDISE TAGS OR LABELS on them, which means they are either not new as ordered, or that these could be illegally trafficked goods.
Customer service is a joke. They ask for ‘feedback’ and pretend to want to help but it is only a stall tactic. They offer refunds at about one third of what you paid for the item and they don’t want you to file a credit card dispute. TOO BAD. I AM ABSOLUTELY OPENING A FRAUD INVESTIGATION AGAINST THIS COMPANY.
The company takes too long to process orders and to ship. I tried to inform them that their week-long processing time, combined with their estimated shipping, would not arrive on time. The two customer service tickets to address this were not even read – I doubt a real human even considered it, just computer-generated policy. Items then had to be forwarded via a neighbor when I was no longer at the address, then the items arrived physically to me after their policy on returns. Items were way too small. An XL felt like an M. A L felt like a small. I was then asked to take measurements of the clothing. No, Thank you, I know when an item does not fit me. Take it back. Refund? No. Tried to cancel payment with a credit card. Now have sent in a dispute with Paypal. Do not buy from them. If resolutions to have to get to this level of using this online public gripe page before being addressed – for this poor quality crap – not worth the risk. Buy elsewhere.
My experience about the T-shirts has been the same as the others, according to these posts (which I wish I had reviewed prior to my purchase). I order 2 Abstract 3-D shirts as a Christmas gift for my grandson. I received confirmation of receipt of my payment on November 19th. On December 9th I received the first shirt which was the wrong size. I have sent several follow up emails about the error, and to confirm the whereabouts of the 2nd shirt. I have not received a reply. Not only was the shirt sent in a larger size than was ordered, but all efforts to contact them for a replacement have gone unanswered. Further, the color quality of the shirt that I did receive is less than what was advertised. Today is December 28th and I have not yet the received the 2nd shirt, and still not response with regards their error on the size. I caution everyone to stay clear of this company. If they care to respond and make this right, they have my contact. My name is Sylvia Paul and my City and State is Ocoee, Florida.
I purchased two shirts from Light in the Box. The photos shown on their website are far better looking than they are in reality. Very poor material and colors, doesn’t pop as it appears to on their website.
Do NOT order from this company. If the size is incorrect or you’re not satisfied for any reason, they will specifically inform you that it isn’t worth it for you to send it back, since YOU will have to pay for return shipping. They informed me the cost would be at least half the cost (probably more than half) of the item you purchased to send them back. So, they recommended to give to someone else who could fit into them or sell them on consignment! Great customer service (Sarc.)
I wrote back to them and said that they could be certain I will not ever purchase anything from their company again and will tell everyone not to, as well. China manufactured and distributed. Fool me once shame on you, fool me twice, shame on me. Except they won’t fool me twice!
Avoid this company like the Wuhan Virus
Do not buy from this company, they take your money really quickly but have no intention of supplying the goods!! ordered t shirts in plenty of time for this Xmas, nothing has arrived just lame excuses saying it’s been shipped and then it can’t be shipped. Asked for my money back just more excuses. Looking at all these reviews this is how they operate all the time, cheap goods and even cheaper morals! Shame on you Google for letting these crooks advertise with you!
I ordered a special lamp and my bedroom is dark for already 2 months.
I ordered on 14 Oct 2020 with extra on priority shipment 4-9 business days.
It stopped in the custom because my phone number was incorrect (copied incorrectly from paypal without letting me review the shipment details), and I did not receive any notice on a problem by either mail or phone. I started getting mails from LightInthebox to confirm that my package was received, but tracking details where completely blank. After a month and a half I started investigating and found the message from custom in my order ticket in LightInthebox site. Now see what a stupid correspondence I have with this people:
I: “I understand shipment is lost because you did not inform me on custom problem.”
LightInThebox: “Shipment on the way, please wait”.
The two days after I complain to their supervisor and received:
“I’m sorrry, but your package was returned to sender because of wrong phone number .
According to our policy, a refund in this case is not possible, please read the return policy here… Refund cannot be returned… We can only arrange a reshipment of the products, if you agree to repay the shipping fee.”
I: “I am willing to pay even more extra on 3-5 days delivery, but where is the payment link? How can I be sure the mistake cannot occur?”
After two days that they do not reply I asked to get refund on the item so I can order again.
After one day I get a response that they wish me to close the request for refund since it confuses them. Nothing about a solution from them. I closed the request.
Then after two days without any respond I already bought the lamp from ebay at half the price it cost me in LightinThebox. I told LightInthebox in the face:
“Since you did not reply I cancel everything. There is no hope with you. Nothing in your system or management works properly.”
Only after two days I received instructions how to repay the 5-9 days shipment and that “we can’t arrange a refund for you”.
I will never contact this company again and want nothing from them. I recommend everyone to stay away from these bunch of idiots.
This “company” is a big joke!! i ordered a what i thought was a nice hoodie for my grandson for Christmas. He is 13 and lost his mom, my daughter, to death in 2015. Just wanted a special gift for him…..placed the order which seemed legit in early November so i’d receive it in time for christmas……..12/10……still haven’t rec’d the hoodie but they did send me a piece a “cloth”, not fit for a car wash rag…rec’d today but you know what, they don’t care! They got their money!!! Such a scam! Special place in hell for crooks like this!!! SMH!!!!!!!
Do not order from this company! I ordered few items and they looked cheaply made I can’t even donate them. I requested for a return authorizations but was told they are made to order and promptly closed my request. I did not buy made to order clothes but they just basically told me to shut up.
same for me, quality is so poor and instead of the actual item i got a toy version. They should not be able to do business.
I learned my lesson
light in the box is a scam. impossible to get response when trying to return ill fitting product.keep getting runaround. I will have to dispute credit card charge to get satisfaction. DO NOT BUY FROM THEM.
I ordered about 6 shirts around $150. They hit me with a $39 shipping fee. Later I found out that they split my order in half and charged me another $39 shipping. Hence… I canceled my order!
hyou stinking jerks
I agree. How do you get hold of them
I ordered 2items from them
Payment taken 3 weeks before they arrived.
Both items the wrong size. One piece of one is missing.
It is impossible to sign into an account as they suggest.
There is no way of contacting they.
Very frustrated
ORDER NUMBER : 2009101239435721
Well I finally got my boots and all 3 pairs are not genuine, they feel like costume boots. In other words, fake.
Dear GLORIA,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.Sorry for the unsatisfied shopping experience, we attach great importance to your feedback.
We have zero tolerance for the quality of our products. We will take full responsibility.Could you please tell me your order number and I will follow up your case. Then we will claim to our suppliers and improve the quality of our products, we might change the suppliers, If you have any questions when you shopping on our website, you can contact our customer service department at any time. We will do our best to help you solve all problems.
I’m looking forward to following up your case, please kindly tell me the order number?
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
A bunch of idiots. Terrible. Beyond HORRIBLE customer service.
Dear POD,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, We apologize for the previous service from our customer service team, I will follow your case and help you to resolve all the problems.
I am sincerely sorry for all the inconveinece, could you please tell me the order number, I will double check the order, and resolve all the problems for your with greatest effort.
I am looking forward to hearing from you soon.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
Dear POD,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, We apologize for the previous service from our customer service team, I will follow your case and help you to resolve all the problems myself.
I am sincerely sorry for the previous customer service, could you please tell me the order number, I will double check the order, and resolve it with our greatest effort.
I am looking forward to hearing from you soon.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
Hi everybody!
Would like to say BIG THANKS to the LightInTheBox!
This guys has best prices comparing with other sites, products which are always avaliable and fast shipment – I get my scooter Xiaomi m365, just for 14 days!
I have a realy small issue with my order, so I contacted to LightInTheBox customer service and got immediate reply. My issue was resolved! Special thank you would like to say for Leon, the person who was working with me until my case wasn’t closed!
I’m very happy and completely satisfied!
Pleasure to deal with! Will order more stuff from them!
Thank you!
Dear VITALIY,
This is customer service supervisor from lightinthebox, Thank you for sharing your experience, Our company aimed to provide better quality but with lower price products to customers all over the world, we try our best to provide better shopping experience to our customers。
We are looking forward to serve you in the near future.
Sincerely,
Zoe,
Customer Service,
Lightinthebox
They are liars. You will get your product late. And if you click a button by mistake, they keep your money even you let them know immediate that it was a mistake.
I paid a dress on November 23, 2019. It supposed to take about 10 weeks to me. In late January I still do not have it. So I sent a ticket on the website. The company says I should get the dress early February. On February 8 I still did not get the dress so I logged in and found that my order was canceled. The reason is the dress “will be out of stock for an indefinite period of time”. I was very worried since my wedding is in March. I placed an order for the same dress by mistake. I cancelled the order soon after that. I also sent a ticket requesting to cancel the order since it is the same as the dress that “will be out of stock”. However, instead of helping me to cancel the order, the company told me the package is ready to ship and will be shipped in March. Excuse me??? You told me it is out of order… Plus it will be too late. I told them to cancel the order and refund my money. They rejected.
Dear RUI,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
I read your comment and I’m sincerely sorry for what happened to your order,as your describe, there is a wedding dress(Made To Order product), it indeed take longer time than other products beacuse of complicated production， the order was canceled usually because the demand for the product was too high, the suppliers could not complete all orders in time. We tried to find other suppliers, but the new suppliers can not meet our quality requirements or greatly increased product price, we had to cancel the order for these two products. It indeed took some time to realize the order can not be prepared on time.
But we contacted with you before we canceled the order,it seems like we didn’t get your reply,so the system canceled the order.The second order might not the same as the first one, we might find other suppliers to produce the dress or the dress was changed.If the order was been shipped, we can not cancel the order at once, but you can contact us after you received the package.
Did you contact with us when you received the package?if the problem still not resolved, please tell me the order number, i will help you to follow up the order.
Thank you for your cooperation in advance.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
I order a formal gown from light on the box every year for Madi gras ball. I love them, never had a problem with the merchandise. Had to wait about 30 days before order arrived
Dear SONDRA,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
Thank you for sharing your real shopping experience, we are sorry for the long waiting time, in that time, the Covid-19 is affecting all global transportations and speed of customs clearance procedure. Lots of flights has been cancelled or cut down.so the shipping time has been extended.
But now the shipping time is back to normal,you can receive your order faster than before.Welcome shopping with us.If you have any questions, please contact us again.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
Horrible! costly!!!
Dear ANONYMOUS,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
Different shipping methods cost difference shipping fee, the expedited shipping way indeed expensive, but it can deliver to you faster.If there was a delay for the pacakge, please contact with us, we will claim to the logistic company.
We have zero tolerance for quality problems, we will take all responsibilities, and claim to our suppliers,ask them to improve product quality, and may even change suppliers.
If the pacakge was delayed and the quanlity was poor we will pay for the return postage, don’t worry.
I am glad to help you to resolve your problems, could you please tell me the order number first?
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
This is the worse company I’ve ever ordered from. They charged me twice and shortened one item. This company doesn’t earn any star!
Dear JES,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help,
We can not charged you twice without your permission, could you please check the first one was charged successfully or not or please confirmed with your bank.
Could you please tell me the order number, so that i can follow your order and confirmed with our finance department？
Thank you for your cooperation in advance！
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
i dont know what to do or when my package will be comming someone help me please i had orderd a i12 tws airpods it has been 22 days since i ordered them
Dear PERSON,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help,
Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you chosen and the destination of the order.You can track the order by login the account.
If you still not received the order, please tell me the order number or the name you placed the order, i will help you to find it.
We are looking forward to hearing from you soon, Your problems will be well resolved.
Best Regards,
Zoe,
Customer Service
LightInTheBox Customer Service
I agree that this company deserves zero stars. It is a scam company. Notice there is no customer service email or phone number. I have tried numerous times check on an order which they debited the funds from my account. The company now claims to have no record of my order. If there is no record, then why was I charged? Avoid this rip off company!
Dear KDG,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, I am apologize for the unhappy shopping experience on our website.You can contact us via submit a “ticket” in Help center or leave us a message on Facebook, we will help you to resolve all the problems.
We have five ways to login our website:email,phone number google account, Facebook account, or even you can make order by PayPal account, IF you paid but didn’t see the order in your account, you might login the wrong account, Could you kindly tell us your order number, or the name you used to place order?we can help you to find it.
I am waiting for helping you to resolve all the problems.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
I purchased an NVR with an advertised delivery of 5 working days. I could have purchased from Amazon but decided to give Lightinthbox a try. BIG MISTAKE! The package took 4 weeks to arrive. After the second week, I purchased from Amazon.ca instead (arrived in 3 days!). Lightinthebox customer service told me to refuse the shipment if and when it arrived and I would be refunded. I did that, only now to find out that they are charging me over $140 for shipping (that is more than half of the cost of the unit)! I have sent several emails only to be responded by what I am sure is a bot as they seem to make no regard to the content of my emails. Terrible customer service, false advertising on products. Stick with Amazon! This company is not worth the risk.
Dear SCOTT,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, I am apologize for the unhappy shopping experience on our website.But i want to explain for the misunderstanding.
Please understand due to measures on the control of the global Covid-19, the delivery time has been extended. So please understand for this particular situation.Normally we will find a suitable solution for resolved the case as yours,Only if you agreed with the solution, we can suggest you refuse the package.
Sorry we didn’t reply you via Email , our offical contact way is the “ticket” or the message on Facebook, could you please tell me the order number, so that i can follow up your case and help you to resolve all the problems of the order?
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
I placed my order in January 24th, paid extra for expedited mailing, received the package today February 18th. When the package hasn’t been mailed within a week, I canceled my order, only to receive an e-mailed that it was shipped. I contacted my credit card company because I no longer wanted the product because it would not arrive within the time period I needed it (we were going on a ski trip and needed them for the trip). Unfortunately, it was mailed anyway and arrived a week after our trip was over.
According to their size chart, I should be a medium for jackets and ski pants. Unfortunately, neither fit. Also, if you want to return or exchange something, it’s not possible. I won’t buy from them again.
Dear CINDY,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, I am apologize for the unhappy shopping experience on our website.
Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you chosen and the destination of the order.you may missed the processing time.
You said you canceled the order, do you mean you submit a cancelation ticket? The order can not be canceled if the order had been shipped. But if checked with the size chart,the size still was not fit,We should take full responsibility, why you said it’s impossible to return or exchange it?You have the right to exchange or return the products.Did the problems resolved? If not, please tell me the order number, I will follow the case by myself.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
YOU OFFER IS TOTAL NONSENSE AFTER READING THE COMMENTS ON YOUR WEBSITE I REALIZE THIS POLICY OF YOURS IS A CON TO!!– I NOW WILL CONTACT PAY PAL AND INFORM THEM NOT TO SUPPLY PAYMENTS TO YOUR FRAUDULENT COMPANY–THIS WHOLE EXPERIENCE IS A SCAM–PAY PAL DISAPPOINTS ME —THIS RETURN PROCESS WILL COST ME MORE IN TIME AND POSTAGE THAN THE SHIRT COST ME !!!! XL and bad fit—took a month to receive a promised of 7 days—- all a CON–don’t waste you time or money
Dear OTTO,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, I am apologize for the unhappy shopping experience on our website.
Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you chosen and the destination of the order.The 7 days you mentioned is for the delivery time, you may missed the processing time.
For the size issues,To prevent customers from ordeing wrong size, usually the details of size are presented in the ‘“Size Chart”’if you chosen by the size chart, and it still not fit, we will take the full responsibility.
Sorry for all the inconvenience, If you have any questions with us, please don’t hesitate to contact with us.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
They sent me an email with an offer to leave a review for a fee!
the Opinion I wrote and the reward I never received because it is unprofitable! This company winds up so itself views and rating! How can you consider them honest. Ordinary Chinese are liars.
Here’s the proof:
Dear GARRY,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
You might misunderstand us, If you are satisfied with our service and products,in addition you are willing to leave a review for us, we will offer you a reward, it is a gift to thank you for sharing the real shopping experience to other, we are not ask you to write a fake review if you don’t like the products, we don’t want and we can not to force our customers to lie.
Sorry that we didn’t make it clearly to you, we will correct it. If you have any other questions, please contact us and we will try our best to help you solve it.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
SCAMMERS SCAMMERS SCAMMERS!!!!! ordered security cams December 2018 febuary now never received anything!!!
Dear JOHANNA,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
It is very abnoral for a package take such long time, could you please tell us the order number, I will check the order and contact with the logistic department.
Thank you in advance.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
Don’t hold your breath waiting for delivery. I ordered and payed on 6/22/2020. They show an order date of 6/30/2020 on their website and show a shipping date of 7/1/2020. It is now 7/9/2020 and the item has not even reached the USPS. Probably still sitting in China. All the information they provide is bull shit!
Dear MATTHEW,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
Do you receive the package now? Please note that the date of receipt of the package corresponds to a processing time added to a delivery time. The Made to Order and pre-sell product will take longer time than other products, The delivery time depends on the shipping way you choosed and the destination of the order.
The online tracking was updated by the logistic company, we can not cheat on that.But indeed sometimes The online tracking will be updated slightly later than the actual situation.
If you have any questions with the order, please tell me the order number, i will follow up your case and help you to resolve all the problems.
Best Regards,
Zoe,
Customer Service
Lightinthebox.com
Worst company I have ever dealt with. Do not order from them!
Dear JOHN,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
Did you meet problems on our website?Could you tell us the order number? Is there anything we can do for you to solve it?Please kindly reply me so that I can follow up your case and help out?
Thank you for your cooperation in advance.
Best Regards,
Zoe,
Customer Service
Lightinthebox
I ordered a Large. They didnt specify that if you ordered a large you were getting an Asian large. The jersey tag said As – L; US – S. Basically it was two sizes too small for me.
When I went to return it, the instructions didnt match the website and so I have not yet been able to return it. If I can return it without any more difficulty then Ill consider them a respectable business with a bad website and unclear sizing.
: After going to a laptop I was finally able to access a ticket for return/refund on Monday. Somehow I accidentally created two Refund tickets. They closed both of them saying there was another one so they could close this one. They took action on NEITHER of them. – 1 star is too high for their return policy
Dear MARIEE,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help.
We are not using a national standard size, we are using our own. This is because we ship to over 200 countries and many of them have a completely different size system.
But to prevent customers from ordeing wrong size, usually the details of size are presented in the ‘“Size Chart”’we are sorry for the unclear sizing.
For the duplicated tickets, it was our fault, I am sincerly apologize for that, could you please tell me the order number, i will follow up your case and help you to resolve all the problems with our greated effort.
I am looking forward to hearing from you soon.
Best Regards,
Zoe,
Customer Service
Lightinthebox
Company SUCKS. LIED. DID NOT SHIP AS ADVERTISED. NEVER GOT ORDER. CUSTOMER SERVICE VIRTUALLY NONEXISTENT. BUY ELSEWHERE.
TERRIBLE EXPERIENCE. CHEATING LYING CHINESE JERKS!!
Dear STEV,
This is Zoe, Customer Service Supervisor from Lightinthebox. I am glad to help, I am apologize for the unhappy shopping experience on our website, we attach great importance to your feedback, we will contact with the related department to improve the shopping experience for our customers.
I am not sure about the “lied about the shipping”, did you noticed there is a processing time and a delivery time, Different products take different processing time, then the orders will be send to warehouse and be shipped.
I am so sorry that you didn’t satisfiy with our previous service,we are not allowed to refuse the refund request from customers, would you please tell us the order number?I will further check what happened to the order and provide you solutions to resolve the problems.
Regards,
Zoe,
Customer Service
Lightinthebox.com