TomTop Reviews 2020
Independently owned. Opinions are ours. Reviews are from legit customers. We may earn money from affiliate links to support and feed our families.
Pros: TomTop Review
TomTop.com offers a wide range of items from gadgets, makeup, appliances and even sports equipment.
Aside from that, the items that are being sold here are available at fair to low prices compared to similar websites.
When you order items from them, you can expect your package to be shipped out and arrive within 7-20 days depending on where you live.
- Wide Range of Products Sold
- Mobile App Available
- Low Prices
- Optimized Shipping
Cons: TomTop Review
Probably the only drawback that can be said in the TomTop.com reviews is that the company only has a F rating with the Better Business Bureau.
This might be because there were some complaints that were not resolved by them in the past.
Whatever the case, there are still many customers looking to purchase products from the online store at this time.
- F Rating under BBB
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BOUGHT ITEM PAID $72.00 THEY SENT A PAIR OF SCOCKS….WARNING STAY AWAY
JUST A BUNCH OF THIEVES, ROTTEN PEOPLE.
I can say that tomtop has been the worst customer experience of my life. I ordered an e-bike from tomtop and they delivered a scooter instead. It’s worth noting that they say on the website that it takes them 24 hours to dispatch orders – in my case it took them a week (only for the product to leave their warehouse). Then we had a very long and unconstructive dialog (roughly 30 emails) as to how it should return the wrong item to them. So, I had to arrange a return. The courier cost was only (!!!) partially refunded. Altogether it took them more than a month to deliver an e-bike. The trouble caused by their mistake was no how (!!!) compensated to me. So, finally, I got the bike and (1) realized that they had sent me the wrong item again (a slightly different model, which was a LESS expensive one) and (2) in roughly a month the bike got out of order. The difference (between the model I ordered and the one I received finally) was no how compensated to me, BTW. They also refused to exchange the bike and according to their advice I had to take it to a repair shop nearby myself, where I was told the problem was the battery. Once again, tomtop was not willing to cover the cost of this diagnostic. Even though the bike was on guarantee – they (tomtop) refused to replace the battery or to compensate the cost in case I would have to buy it myself. So far altogether I have exchanged with them more than 60 emails (no way to call them) and it has been all in vain. So, to sum it up – the guarantee is fake, the service is awful. So, my advice is never order anything from tomtop.
Tomtop has been my worse experience to deal with in my 14 years of purchasing items online.
Item I bought had an obvious manufacturers defect that caused it not to work. First they were willing to buy me out for a fraction of the amount that I paid.
Then after much correspondence I agreement to pay for a resend. After paying for this. I was told that the replacement will be sent only after I gave a favourable review through eBay. They would not provide me a tracking number stating costs. I offered to pay additional for tracking but was declined.
Over the course of the past 14 months. There has been 8 so called resends, no tracking number provided for any of them and no replacement has ever arrived.
Recently in one of my emails I was told that they could find no evidence of my original purchase or my etransfer of additional money to send to me a replacement. I provided to them all my copies.
I’m an important customer they stated, yet I’m blocked from buying anything else from Tomtop
I have sent many emails to various Tomtop email accounts but in the past several months Im no longer getting any responses.
Tomtop is a Buyer Beware site. I’m currently gathering data about Tomtop and will be publishing my findings using Facebook.
Online shoppers beware! I’ve purchased my good back in Nov 19 and as in today, I’m still wondering if it’s got lost in its way.
Tomptop’s been from day one unprofessional,
deceitful and they still don’t know about what happened to my purchase. First of all it took at least 4 days for the payment to be processed…then 2 weeks for the product to be allegedly shipped..with a tracking link which never worked. I complained so many times that I lost count. The two last contact with them was:
1) “We don’t know where’s your parcel, check if it’s not at your local post office…”
2) An updated tracking link with the parcel delivery date in my country occurring before it’d left China!?
PLEASE don’t trust them and buy somewhere else, you’ll save time and money
Bought two drones. Both didn’t work. I submitted all information including videos of the problem and at the end this was their response:
Thanks for your mail
Can you go to the local shop to check it and repair it?
Hope for your understanding.
Have a nice day. Wait for your reply
Best regards
Steven
NEVER BUY FROM TOMTOP
They steal also me. I bought a digital frame but of curse it doesn’t work, I resend it back (paying the shipment coast) and they vanish away
BUYER. BEWARE. TOMTOP…JOKE/SCAM/RIP_OFF and on EBAY THERE TTSTOREUSA ..DONT BUY FROM THEM THEY CANT EVEN RESLOVE YOUR PROBLEM CUZ U WILL IN FACT HAVE ONE EITHR ITEM NOT AS DESCRIBED OR DAMAGED
DO NOT ORDER FROM THIS COMPANY! I ordered a set of 10 black masks which are advertised as a silk/cotton like fabric. Not only did the package take 6 weeks to arrive, but the masks are actually made of a very thin FOAM!! SERIOUSLY??!! There is absolutely NO protection against anything and they are so thin that the piece that loops behind the ear tears easily. The foam is maybe 1/16″. What a waste of $10.00.
Don’t even bother buying anything from them.
Worst customer service ever, they’re rude and unprofessional. Very incompetent as well. Didn’t even know how to download a tool to play the video i sent them to analyse the fault.
Basically a scam…!!
Zero stars from me.
They are a fraudulent site!! They take your money!! Im contacting the Better Business Bureau and letting them know this site is a scam!! I bought LOL dolls for my daughter and they were fake!!!! It is EXTREMELY difficult to get your money back!! Actually you cannot at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY CLEAR of this website!!!
Be careful , never buy from them , they are unprofessional and they stole my Money, I bought one multimedia player from my mustang and they send damage one, after I ship it back on the address that they provide me, they didn’t respond to any e-mail after that and they asked DHL to destroy the item , they refuse to receive it and stole my money …
never buy from them …
I will send the same message through all possible website and media , I will teach you very well how to stole people money again !
Item was… 8″ Large Touch Screen 720P Car GPS Navigation Multimedia Play Entertainment Car 2 Din Display Upgrade Special Design for Ford M
Item# K2792-4
Company is a fraud. They take money for orders that may or may not be shipped, that may or may not be usable, and they never refund anyone. Not ever. Asked about my missing shipment, they asked for a screenshot of my order! Other have reported this as well, the beginning of an eternal delay, never resulting in customer receiving product or refund.
If you dare purchase the TomTop or any of their Ebay aliases and dropshippers it is buyer beware. I have made 2 purchases , one Via and Ebay seller ( unconfirmed whether alias or dropshipper) which arrived missing pieces and non-functional. 3 months of back and forth with no resolution. TT assured me that if I purchased directly through their website things would be different. So against my better judgement I made another purchase directly from them of a different product. It arrived DOA, again with back and forth emails to China with an average of 2 days for each response. Their eventual suggestion is that I ship it back to China at my own expense and they will have a look at it within 1-2 months and suggest a resolution. I said NWIH am I paying to ship it back, they can ship me a new working replacement with a prepaid return shipping label for the DOA. I LOL’d when they counter offered with a free membership in their frequent shoppers club.
Don’t buy from TomTop.com they could just steal your money, it happened to me!
I ordered an item on their website based on their picture showing what the item could do. When I received it, it could not do what was shown on the picture and in fact the users manual specifically said it could not do it. A clear case of false advertising. I asked TomTop.com for a refund of this low cost (US$9.99) item.
TomTop did not dispute the false advertising but insisted that I must return the item at my expenses and via registered mail. This would have cost more than the cost of the item and they knew it, they even said so to me. However, I was flying to Taiwan 2 weeks later and I decided to take the item with me and mail it to Mainland China from there. The cost was half of the cost of the item so I decided to do it. TomTop sent me the address of their return warehouse to send the item back to and, again, insisted on getting it via registered mail.
As soon as I arrived in Taiwan I went to the post office and mailed it by registered mail (which was 3 times more expensive than non-registered). Delivery was guaranteed by the Taiwan postal system within 7 to 10 days. TomTop had written to me they would refund me upon reception of the item at the warehouse. Within a week, I got confirmation of proper delivery by the Taiwan post office and warehouse staff had signed for it. I told TomTop the item had been deleivered (with proof of it) and I was expecting my refund ASAP. 25 days later I still did not have the refund.
I contacted TomTop and they said they could not locate the item in the warehouse. Then they said I had sent the item to an address they have not used anymore for a while! The item was sent to the address THEY gave me 2 weeks prior to sending it back! They obviously did not want to pay my refund. I confronted them with this and they stopped replying to my emails! I have started a chargeback process with my credit card company and hopefully it will go through as I did not get anything from the money I paid (purchase price plus return shipping cost). TomTop.com just stole my money, period!
If you have too much money you want to waste, go and buy from TomTop.com! If you want an honest company, don’t deal with TomTop.com they are NOT honest; there are several other reliable and honest companies available to order from China…
I placed 2 orders with them and after 1 1/2 months never received either order. After many conversations with them (apparently their only way of communicating, no email phone, is by Messenger)they claimed that they could not find my order and kept insisting on an order ID number which they had never provided. I don’t know if they were being obtuse, crooked, language problem, or all of the above. Having said that I would be very wary of dealing with them.
Beware – I paid for ‘Duty Free Shipping’ to the U.K. at £11.17 and when the item was received, Royal Mail charged a further £11.40 in customs duty.
TomTop offered £6 and would not compensate the full amount.
Opened a PayPal dispute however they do not cover postage / customs so dispute was not allowed.
This transaction has cost me £22.57 and TomTop will not refund.
Do NOT trust ‘Duty Free Shipping’.
I have been advised to contact Trading standards as it is illegal to charge for a service and for this not to be provided.
Bought a $1.200 drone. Tracking of the order was never clear. When UPS pack arrived, it contained just two big stones, no drone whatsoever. First time I am scammed while shopping online. No reaction from the site after raising my complaint.
Thanks to PayPal I was fully reimbursed! Excellent customer service and great advocate of consumer interests!
TomTop site should be closed. PayPal should not do business which such a fraudulent vendor.
Order No.: AA17F28E2854-C0D8PF
I bought an OEM multimedia screen for my MK5 Golf.
Order it Friday from Germany warehouse and I revieve it 5 working days later in Greece.
There is no USB & AV cables inside to connect and no aftersales service to order them separetly.
Non replay to any mail.
Good prices, but beware of their false promises of discount coupons. Their sign up page promises a $50 coupon if you agree to receive their newsletter. What you get is one coupon for $20 and several small ones, none of which you can use against promotions. I was given a 5% off voucher which did not work either. Customer service was useless. Their live chat service cut me off!!
I have only bought 3 items from tomtop.
One was good. One was ok. One was scrap and did not work.
I have sent several emails to the support but have not received any response so far. The support does not seem to exist. So I do not buy more at tomtop.
I even could not write reviews for the articles I bought, since I always got the message that I first have to buy the article, although I have already bought it and received it.
My Oukitel Smartphone cannot be charged…
My mobile was defect, TomTop said they would pay for the repair, but now say they will only pay 30%
My Oukitel Smartphone cannot be charged anymore, I must pay 30% of the price of the Oukitel Smartphone to post it back, because there is no support in Europe. Tomtop offered me a laughable €5 as partial payment. I recommend everyone to avoid buying products from Tomtop, because of the lack of real guarantee, and lack of any support in Europe!
Do not use them to purchase anything. I ordered and paid in November 2017, with shipping arrangement of 7-15 days for delivery of items. It is now mid January 2018 and I have not gotten my items. When I contact them they keep asking me to wait longer. At first it was 35 days, now they are asking 65 days, I requested money back and they will not refund my money for items not received. They should be taken off our website in the United States. I have filed a complaint with the BBB and our States Attorney to see about removing them.
Volantex TUMBLER V796-1 25KM/H 2.4GHz …
Volantex TUMBLER V796-1 25KM/H 2.4GHz RC Racing Boat – Yellow
Beware that this company dropships items with no contact name or proper return address on the packaging. In my case they sent a used Volantex Tumbler with damaged and open packaging. The Volantex Tumbler had numerous marks and scratches on it too. Clearly a used and damaged item. I sent Tomtop a detailed video and numerous photos of the Volantex Tumbler as they requested and after much prevaricating on their part, I suggested that they refund half the purchase price due to the condition of the Volantex Tumbler and the fact that it was a gift for my grandchildren who were itching to use it. Tomtop refused and asked me to request a RMA and return the Volantex Tumbler at my own expense.. I naturally refused as it was not not my mistake. Paypal kindly and professionally stepped in and refunded my purchase price at ‘NO COST TO THE SELLER’…At the time of writing this review, Tomtop are still making unnecessary demands and in complete denial about the whole affair. They have not come back to me with any counter offer either. Tomtop may be the cheapest supplier of the Volantex Tumbler but in my opinion you would be better served by paying a little bit more and using a company that not only cares about its own brand but more importantly cares about its customers. I certainly won’t be using Tomtop again, not because they made a mistake, but because of its unreasonable and unprofessional behaviour and a complete lack of any proper customer service. Tomtop know the UK law when it comes to returns and they take full advantage of it to try and wear you down. If you have a problem with an item I am sure you will experience the same issues that I have done. If you don’t then it will have been a seamless and good value transaction. Anyone can dropship an item. It’s customer care that counts when things do not go according to plan…….
A month ago I purchased a 3D printer from this company through eBay. First of all the reason I chose them is that they claimed to be a domestic company, based in NJ, as I needed the item quickly. Obviously now I know that are based in China. The item I received was defective. I had to take video and upload to youtube, take photos and send, it just dragged on and I kept explaining that I needed the printer working quickly (it was ordered to help out a charity who print prosthetics for children). Eventually they admit that parts were defective and offered me a $30 refund so I can go find someone to fix it!!! To take more of my time running around finding a repair place and waiting for the repair!!! I said no and that I wanted a replacement or full refund. Days later they offer $40….days later $70. Ate this point I just needed to get a working printer so I said refund $100 and I wouldn’t never use the company again and also leave appropriate feedback on ebay, which I did. I got the refund and ordered another printer from a reputable company. THE NEXT DAY they contact me again saying that they had ‘spoken to their manager and GOOD NEWS!!! He had approved sending a replacement”, I cancelled the one I had ordered from the other company Based on this. Then they start telling me I needed to change my feedback as it was ‘hurting their business’ BEFORE they ship the new printer. I said no. They kept messaging me telling me I only had 10 days to change feedback, after that it was too late, this is NOT TRUE, don’t fall for that. IF they send an official request for feedback update you have 10 days, otherwise you can change it whenever. I told them to send me tracking and when I saw it was on its way I would deal with the feedback. They said it would ship in two days. Three days later nothing so I messaged again. Next day I get tracking and it showed an item now shipping from CA however I could not see that it was being shipped to me so I waited. Yesterday was the delivery date and the item WAS out for delivery….in SAN JOSE , CA which is 6 hours away from me. So…stay away and find a reputable company that have reliable products and who will not lie to you and try to trick you into giving they ‘5 Star feedback’
Ordered drone AOSENMA CG035 on 2017-08-26 14:11:47
order No.AN17H26N1147-7TISNH
Arrived after about 1 week.
Gimbal Cam was not working.
Contacted Tomtop, no reply.
Opened a Paypal case. Then, I have to send back on my costs to the warehouse germany, from where it came (good luck, not to CN!)
But didn’t getg back the shipping cost, thanks paypal I gat them back.
But drone was back on Friday 08 Sept 2017 (DHL 129959347278)
But until today, I don’t have back my money.
I get newsletters, and the wish, to leave my review. So here we go.
Have to wait, till paypal has end its sleep and I get back my money.
That sucks, will never buy on Tomtop again.
I didn’t believe other reviews and comments in the internet. A lesson learned.
Here is MY story.
——————————-
Transaction ID
9V452952SU432814E
Seller info
TOMTOP TECHNOLOGY LIMITED
+86 75583998906
http://www.tomtop.com
[email protected]
10PCS 8X Telephoto Mobile Phone Lens Kit$11.99
Total$11.99
THU 12:13 AM
i have forward your questions to the tech support,
As per the tech support,please send us a video or pictures about the product issue ( and i did send pictures), their email is [email protected]. They will help you to solve this issue via email.
I tired of the waiting
THU 8:42 PM
Sorry for the inconvenience to you.
As you mentioned you received a broken package, would you please send the pictures of the package details and the items you received to us so that we can confirm with our relevant department ?
We will offer you the solution after we confirm it.
12:24 AM
You know i’ve done this once before…..and it’s getting old real quick……i want a replacement……
2:25 AM
We are sincerely sorry for the inconvenience to you.
We suggest that you keep the item and make it fixed in local shop .
And we would like to give you a partial refund of $5 as compensation, is that acceptable?
1:12 PM
you can’t fix this it’s a molded item, I don’t understand you don’t even see this item you just get it directly shipped to me from somewhere else. i want a full refund for this item it’s no use with out this piece, do you understand that…i can’t use it on my phone it won’t work on a tripod so what use is it to me”none”. now you can send me a whole new product or refund all of all my money….do you understand that….i ‘m fed up with this run-a-round from your company…..or the blogging begins. I don’t like to say this but this has to be done or you are never going to treat your customers correctly. It’s a point of customer service and your rating sucks. I know the item was not a great sum of money. but that’s not the point, can you understand what I’m trying to say here….think about it….Customer Service comes first. I’ve worked for a large Electronic company for over 20 years and the customer comes first. I was a web master and tech support for Samsung Electronics America and I know the internet like the back of my hand, so beware of this if will not be delightful for you. The cost of the item is small and I would like a new item. How can you treat your customers like this I don’t understand. Your not a large company and you will never be a large company if you keep on doing this to your customers. I for sure would not recommend your company to any of my friends for this matter. I hope you understand…
thank you
Robert V.Barrise
I’m paid for Mavic Pro drone fly more combo over 6 days ago. There has been no communication other than asking for confirmation of address and photo’s of my credit card (first four and last provided). I think I have been scammed out of $1550 at this point. I’ll be sure to change my review however, no responses to my frequest e-mails to their listed e-mail support address makes write a review like this!!
My drone arrived with missing parts. You would think they would take great care when shipping items at such a far distance. Since this drone was unusable without the parts, I contacted them immediately asking to ship me what is needed. Instead, two weeks later, they want the entire drone sent back. What a F&@# up company!!! Although it costs a ton of money to ship to China, I didn’t give a crap and sent the item back. Chalk this up to a terrible experience and NEVER purchase from a China company again, expecially TOPTOP…….Stay with companies in the USA!!!
Very often cheating for money , did not listen to many reviews and turned out to be one of the deceived .
Perhaps first on the little things that you send , but just for starters , as soon as you make a large purchase only expect a Hello from China and more or anything .
Support any , very long time to write but the sense still will not .
I paid by card and I threw a 3000 R no money no order – just silence , my order was lost in transit and promised to return the money . but here already half a year or what not .
Beware – do NOT BUY ANYTHING FROM THEM .
If the itch is only buy pay pal there any way you can challenge
I’ve never been a customer of TomTop but they came to my attention when I started getting spam emails to both my personal and PayPal-only email addresses. I’m not sure how they got the latter, I only ever use it for PayPal correspondence although I have had other spam arrive there so presumably they’ve brought a mailing list from another spammer?
Unsurprisingly their unsubscribe link doesn’t work and until recently I was reporting them to their mailhosts who kept getting changed. Presumably they were using one host to send their spam and when inevitably kicked simply moved to another? Anyway they now appear to have found a host in China who ignores spam reports so I’ve redirected all mail though Gmail and trained Gmail’s spam filter to block TomTop. If enough people do this (flag all TomTop email as spam) eventually it should start to be applied automatically across Gmail.
My other encounter with them has been in the radio controlled model world. They’re well known for supplying fake electronics, refusing refunds and taking the attitude of “that’s too bad for you”. They do seem to pay their affiliates well though, something which catches a lot of newbies out as they tend to assume the Youtube reviews etc, are legit and take affiliate links as endorsements.
Tomtop is reliable and trust Worthy but only if you don’t have to return your goods back as its very expensive and takes a long time time for refunds