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From our experience, HalloweenCostumes.com, is a legit online store selling over 10,000 costumes with international shipping, and most reviews are positive.
There are some complaints of costumes varying in size, and delayed shipping and the return process can be slow.
They offer costume rentals, a 30 day money back guarantee (minus 18% restocking fee and return fee), and make sure the item is unused and in it's original packing.
To sum up this HalloweenCostumes.com review, they do seem to provide good custom made costumes at reasonable prices, and they currently have an A+ rating from the BBB.org (Better Business Bureau).
- 30 day return policy
- Price match guarantee
- International shipping to 200+ countries
- Phone, email, and live chat support 7 days a week
- A+ rating w/ BBB.org (4.22 out of 5 star reviews)
- Returns include 18% restocking fee and shipping cost
- Some complaints of lower quality and sizes varying
- Some shipping delays during COVID pandemic
8 Things to Know Before Buying
1. Is HalloweenCostumes.com a Legit Site?
Yes, HalloweenCostumes.com, which started in 2002 with over 18 years in business is a legit and safe online store selling over 10,000 costumes and 3,500 exclusive styles that can be hard to find elsewhere.
There are a few negative HalloweenCostumes.com reviews seen to be aware of where some customers had delayed shipping or their costume didn’t fit right.
Currently, the website HalloweenCostumes.com has an A+ rating with the BBB.org (Better Business Bureau) and a 4.2 out of 5 stars from 145 customer reviews.
We did notice they had 24 review complaints in the last 3 years with some customers having an issue with delayed shipping, or the sizing of certain costumes can vary.
2. Can I rent a costume?
Yes, HalloweenCostumes.com rents costumes for 50% off compared to buying it, which can be a good idea to save you some money.
Here’s short video on how easy it is to rent from a costume.
You can rent costumes for a certain length of time from:
- 1-3 days (no extra charge)
- 4-10 days (price x 1.5)
- 11-17 days (price x 2)
Each day you rent over the deadline you will be charged 10% overtime fee of the total rental price.
It can be a little difficult to find the ‘Rent’ button as we experienced, so when you’re on the costume details page you will see ‘RENT’ under ‘BUY NEW’ that you can click on to see.
You can exchange your rental by placing a new order and following the returns process for the original order. Just remember, you will charged a 18% restocking fee. Instead of renting, or buying a costume, you could check out the best Halloween sweaters in 2023 for a lower price then others.
3. Any Discounts and Savings?
Yes, they seem to run promotions and sales throughout the year, so it’s a good idea to check back regularly for the latest coupons.
Another positive in this Halloween Costumes review is they are is offering 15% off your first order after joining their costume club.
4. Can I track my order?
Yes, you can track your order with HalloweenCostumes.com by filling out this form with your order details.
You will need your order number and email address to submit the tracking form.
5. When Will My Order Arrive?
HalloweenCostomes.com offers many different shipping options for the US and international.
For most order withing the US, you should expect to receive your order within 1-8 days depending on your delivery method chosen at the checkout.
There are some complaints seen from recent HalloweenCostumes.com reviews that shipping can be delayed during busy season and COVID impact.
They ship to over 200 countries, including the UK, Canada, and Australia just to name a few.
Taxes and duties will be included in the upfront cost, so you won’t have to pay extra to the courier directly when your order arrives. Although on parcel economy you will have to pay duties and taxes.
Here are the international shipping delivery options:
6. Can I cancel or change my order?
If you need to cancel your order, you can try by calling their customer service support at 507-386-8388, which is open Monday – Friday 7am-10pm CST, and Saturday – Sunday 9am-6pm CST.
7. What’s the Return Policy?
To return an item to HalloweenCostumes.com, make sure it’s within 30 days, and all items must be new (unused), and in their original packaging.
Make sure to read their full return policy, so you don’t have any trouble or delays, like some customers we’ve seen do.
Here is the process for exchanges and returns, which isn’t to hard:
Returns normally are processed within 14 days after they receive your item), but can take up to 2-4 weeks during the busy season from September through December.
Discounted items cannot be returned, which will be stated during your checkout if an item is not eligible for returns.
They will also, charge you an 18% restocking fee on the subtotal of your item.
To start the process of your exchange or return you can follow their self-service form below:
8. How do I contact their customer support?
Their address is 2080 Lookout Drive North Makato, Minnesota 56003.
Pros about HalloweenCostumes.com Reviews
At first glance, the customer can see that this company is dedicated to providing the best online shopping experience, but doesn’t stop there.
HalloweenCostumes.com strives to make the transactions as simple and easy as possible from the search of a costume, through the purchase, and finally the delivery of their product. HalloweenCostumes.com offers a great selection of custom costumes made by us and accessories to complement your Halloween celebration.
They provide excellent customer service and only sell quality products. Best of all, their items are offered at affordable prices.
Overall Positive HalloweenCostumes Review
As you can see above, a customer from HalloweenCostumes.com has been buying from them for 2 years and loves their customer service.
Cons about HalloweenCostumes.com Reviews
- 18% restocking fee for returns
- No returns for discounted items (will say during checkout)
- Shipping fees
HalloweenCostumes.com Review Videos
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