SearsPartsDirect Reviews 2020

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Is Sears Parts Direct Legit, Safe or Reliable?

8.9 Total Score
Summary

Overall, I was happy with the service that Sears Parts Direct provided. The same day shipping is a great plus because you know that your item is on its way right after you order it. I like the fact that your part will be a guaranteed fit as this is a Sears Parts Direct assurance. Having 365 days to return an item is an excellent return policy, and helps to put Sears Parts Direct at the top of my list for parts companies. Their enormous inventory means that you will be able to find just about every part that you need. If you have any questions you can contact their customer support 7 days a week. It should be noted that these hours are limited to normal business hours, so make sure you plan accordingly.

8.9Expert Score
Is SearsPartsDirect Legit & Safe?
8.5
Is SearsPartsDirect Reliable?
9.5
SearsPartsDirect Guarantee
10
SearsPartsDirect Prices
8
SearsPartsDirect Hidden Fees
9
SearsPartsDirect Shipping Cost
8
SearsPartsDirect Shipping Delivery
9
SearsPartsDirect Help & Support
9
1.5User's score
Is SearsPartsDirect Legit & Safe?
1.5
Is SearsPartsDirect Reliable?
0.5
SearsPartsDirect Guarantee
1
SearsPartsDirect Prices
1.5
SearsPartsDirect Hidden Fees
3
SearsPartsDirect Shipping Cost
3.5
SearsPartsDirect Shipping Delivery
0.5
SearsPartsDirect Help & Support
0.5
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PROS for SearsPartsDirect Reviews 2020
Sears Parts Direct is your one-stop shop for any repair parts you might need for appliances, auto, electronics, home and garden and just about anything else that you can think of.  They pride themselves on same day shipping and a 365 day return policy. Sears Parts Direct have a guaranteed fit on all parts, or you can simply exchange the item for the correct part.  They hold a massive inventory of parts, with millions of items to aid in the repair for all major brands and appliances.  They have customer service open 7 days a week, although the hours are limited.

  • Guaranteed Fit on All Parts
  • Same Day Shipping
  • 365 Day Returns
  • Millions of Parts for All Major Brands and Appliances
  • Customer Service Available 7 Days a Week

CONS for SearsPartsDirect Reviews 2020
Looking at the drawbacks for SearPartsDirect, I found two things that stood out.  First off, customer service is not open 24 hours a day.  That means if you are in the middle of a project and need a part to continue, you will have to wait until the next day before you can order.  While this is a bit of a hassle, it is nice to know that Sears Parts Direct is open 7 days a week.  You may also find that the specific part you need is not in their inventory.  Although this is highly unlikely, it makes sense that Sears Parts Direct wouldn’t have absolutely every single piece needed for repairs.

  • Customer Service is Not 24 hours a Day
  • Some Parts May Not be Available


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4 Comments
Show all Most Helpful Highest Rating Lowest Rating Add your review
  1. 0.55
    Is SearsPartsDirect Legit & Safe?
    20
    Is SearsPartsDirect Reliable?
    10
    SearsPartsDirect Guarantee
    10
    SearsPartsDirect Prices
    20
    SearsPartsDirect Hidden Fees
    0
    SearsPartsDirect Shipping Cost
    10
    SearsPartsDirect Shipping Delivery
    10
    SearsPartsDirect Help & Support
    10

    Go somewhere else, unless you are looking for a headache.

    + PROS: Prices seem cheap
    - CONS: Parts never ship, customer service is over seas, they don’t issue refunds and cancellations, you have to dispute with credit card company.
    Helpful(0) Unhelpful(0)You have already voted this
  2. Searspartsdirect sold me a part that they said was in stock, only to find out they don’t have the part and it’s discontinued! When they sent me a refund it was $13.00 less than they charged me. I called customer service aka: joke service, and was kept on hold for 26 mins. before I hung up. This by far the worst company I have ever dealt with!!!

  3. 0.9
    Is SearsPartsDirect Legit & Safe?
    10
    Is SearsPartsDirect Reliable?
    0
    SearsPartsDirect Guarantee
    10
    SearsPartsDirect Prices
    10
    SearsPartsDirect Hidden Fees
    60
    SearsPartsDirect Shipping Cost
    60
    SearsPartsDirect Shipping Delivery
    0
    SearsPartsDirect Help & Support
    0

    You’re running a bogus site….spd is one of the worst online parts suppliers. Their website is great, but they lie about “in stock” items. Then, when questioned about it, they blocked me from seeing my order history.

    + PROS: Good parts look up
    - CONS: You're running a bogus site....spd is one of the worst online parts suppliers. Their website is great, but they lie about "in stock" items. Then, when questioned about it, they blocked me from seeing my order history.
    Helpful(0) Unhelpful(0)You have already voted this
  4. This company is a joke, they will sell you a part “in stock” then weeks later after you call them for an update tell you the part is no longer available. I have been living out of a cooler for 12 days waiting for a refrigerator part only to find out I was sold a non existing part! They will never see my business again. Customers Beware

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