ZipCar Reviews 2020
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This ZipCar.com review will take an in-depth look at the website’s positive and negative attributes, as well as offer an overall impression of the company’s service. ZipCar.com is a revolutionary car rental site that allows urbanites and college students the chance to rent late model vehicles by the hour, rather than being forced to pay for an entire day that isn’t needed. With this car sharing program, members pick up their car at a designated location, use it for only as long as they actually need to, and then return it to the same spot for the next person, gassed up and ready to go.
- 100% Money Back Guarantee
- 30 Day Trial
- Access Cars 24/7
- Corporate Deals Available
- Must be 21 years or older (18-20 if affiliated with a college)
- If have non-US license, submit a “declaration form”
- Takes 3-7 days to receive a Zipcard in the mail
- Reserve for as little as one hour and max of 7 days at a time
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A good deal of you only need car occasionally. Unfortunately since Avis bought the company service has nosedived to the horrible level of Avis itself. Telephone representatives have poor English skills. The website is great if there is no problem, but even small things like replacing a lost card are a hassle. For example to request a new card they require you upload a file of some sort, but don’t explain what they are asking for
Zip Car Philly is terrible – poor customer support – people promised different things – management not responsive (filed a concern weeks ago) – save yourself a headache look for a different car share
I used them a couple of years ago and I liked them. I used them again recently and with my first 8 interactions, 6 of them were terrible. Key was missing, car was trashed, car wasn’t there, no customer service, Zipcar was down, customer service was rude, I cannot believe how much I put up with!!!
It’s sad, they really were handy back in the day, but I’m never ever using them again.
I posted on their Facebook wall about what happened and they asked me to private message them. I did. It’s been a week and they’ve simply ignored the message. Their customer service is trash!
Zipcar = scheme to extort 25$ from you ! SCAM stay away !
I paid 25$ for the application and 9$ for the insurance at the check out to reactivate my account on August the 3rd. I thought it’s going to to take 24hours like 2 years ago. Called the next day and the csr told me it will be activated in an hour. Then nothing. 3 days passed I called again and the csr told me it will take a week ! Then I said no way I am cancelling my application ! The csr told me he will refund me 25$ and 9$. Mext day I call again and double check amd another csr told me 25$ are not refundable ! Puzzled I told them to continue with my application ! Meanwhile the 9$ went back to me ! One week later I am receiving am email asking me to send a selfie with my DL ! I sent them that ! Then another week passed and my account seems to be active but to select a Plan I need to pay again 25$!